Return and refund policy

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At F&D Exports, we strive to offer high quality products that satisfy our customers. However, if you are not completely satisfied with your purchase, we are here to help you with our return and refund process.

2. Conditions for Returns Return Place: You have 7 calendar days to return an item from the day you received it.
Product Condition: To be eligible for return, the item must be unused, in the same conditions as when received and in its original packaging. You also need the receipt or proof of purchase.
Non-Eligible Products: Some products cannot be returned, such as [specific non-returnable products, for example, personalized items, digital products, gift cards].
3. Return Process Return Request: To initiate a return, send an electronic mail to our support team or create a dispute with your order number and the reason for the return.
Shipping of the Product: Once you ask for delivery, we will provide you with the shipping direction. Usted is responsible for the shipping costs to return the item.
Reception and Verification: Upon receipt of the returned item, we will inspect it and notify you of the acceptance or return of your refund.
4. Refunds Acceptance of Refunds: If the return is approved, we will process the refund according to the original payment method. The time required for the refund to be reflected in your account will depend on the policy of your paymaster.
Shipping costs: Shipping costs are not refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
5. Exchanges If you want to exchange one item for another, follow the same return process. Once the new item is accepted, you can make a new order for the desired item.

6. Damaged or Defective Items If you receive a damaged or defective item, contact us immediately at [support electronic mail] so that we can evaluate the problem and resolve it as soon as possible.

7. Special Exceptions and Considerations Promotional Offers: Items purchased during promotions or clearance may not be eligible for returns or refunds.
Order errors: In the event of an error on our part, we will cover the shipping costs and send you the correct item at no additional cost.
8. Contact Please contact us if you have any questions about our return and refund policy.
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